Reports of degraded performance of RMS Channel Manager for reservation delivery

Incident Report for RMS Cloud

Resolved

This incident has now been resolved and we can see reservations being delivered from the affected channels.

Posted Nov 06, 2024 - 16:42 UTC

Identified

The issue has been identified and is due to maintenance being performed by VSG - https://status.verygoodsecurity.com/pages/5ea188b3144baf049b282591

We are working with VSG to resolve this.

This is affecting reservation delivery for Booking.com, Agoda, Expedia, Sabre & Siteminder

Posted Nov 06, 2024 - 16:20 UTC

Investigating

Active incident related to delayed reservation delivery updates to RMS Channel Manager including Booking.com, Agoda, Expedia, Sabre & Siteminder
Engineers are currently investigating

Posted Nov 06, 2024 - 15:41 UTC

This incident affected: Australia (RMS Channel Manager), North America (RMS Channel Manager), and Europe (RMS Channel Manager).