Resolved
This incident has been resolved.
Posted Jun 26, 2025 - 00:22 UTC
Investigating
A subset of users globally may be experiencing degraded performance within RMS.
Our team is actively investigating the issue and working to restore optimal service levels as quickly as possible. We will provide further updates as more information becomes available.
We appreciate your patience and understanding.
Posted Jun 26, 2025 - 00:09 UTC
This incident affected: Australia (RMS9+ (Live), RMS 9+ (Release Candidate), RMS9+ (Beta), RMS REST API, RMS Online API, RMS Public API, RMS Channel Manager, RMS IBE, RMS ePOS, Reports), North America (RMS9+ (Live), RMS 9+ (Release Candidate), RMS9+ (Beta), RMS REST API, RMS Online API, RMS Public API, RMS Channel Manager, RMS IBE, RMS ePOS), China (RMS9+ (Live), RMS 9+ (Release Candidate), RMS9+ (Beta), RMS REST API, RMS Online API, RMS Public API, RMS Channel Manager, RMS IBE), and Europe (RMS9+ (Live), RMS 9+ (Release Candidate), RMS9+ (Beta), RMS REST API, RMS Online API, RMS Public API, RMS Channel Manager, RMS IBE, RMS ePOS).